Frequently Asked Questions
Everything you need to know about shopping with BATIK.
How should I care for my batik-dyed garments?
To preserve the vibrancy of the traditional wax-resist dyes, we recommend hand washing in cold water with a mild detergent. Avoid direct sunlight when drying to prevent color fading.
Are your fabrics 100% authentic?
Yes, every piece at BATIK is crafted using authentic hand-stamping or hand-drawing techniques on high-quality natural fibers like cotton and silk, sourced directly from artisanal communities.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 2-3 business days. International delivery times vary by destination, usually ranging from 7 to 14 business days.
Can I return or exchange an item if it doesn't fit?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have the original tags attached. Please refer to our size guide before purchasing.
Do you offer custom tailoring or bespoke designs?
Currently, we offer a curated range of ready-to-wear collections. However, for bulk orders or special events, please contact our concierge team to discuss custom fabric patterns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.